Innovation and Digital Government for Public Service Delivery

Symbolic picture for the course named " Innovation and Digital Government for Public Service Delivery"
 

This training toolkit contains a set of comprehensive training materials aimed at strengthening the capacities of government officials to promote innovation for SDG implementation. ​It is designed for schools of public administration, national experts, government officials, academics, UN Country Teams, and others.

Author(s): DPIDG

Learning objective(s):
Upon completion of the full training, learners will have:​
1) Assessed how their government institutions support service delivery for the implementation of the 2030 Agenda for Sustainable Development and its 17 SDGs​.
2) Mapped public services in the context of their National Development Plan and the SDGs.
3) Conducted a Visioning Exercise on what inclusive, effective, efficient, responsive and resilient public service delivery would look like in the future​.
4) Examined the innovation challenges and opportunities, capacity gaps and strengths vis-à-vis various dimensions of public service delivery: A) responsiveness, B) quality, C) affordability, D) accessibility and E) people-orientation​.
5) Designed a Roadmap and Action Plan to identify priorities for innovation; which institutions will do what and how; baseline and action planning cooperation framework; examples and case studies of inclusive, effective, responsive and resilient service delivery.
6) Gained an understanding of the importance of evaluation frameworks and how to use them.
7) Applied systems thinking and stakeholder analysis to the promotion of innovation in service delivery.
8) Explored and applied to one’s own context new methodologies and approaches to promote innovation, such as innovation labs, design thinking, and feedback mechanisms.

 

SDG(s): SDG1SDG2SDG3SDG4SDG5SDG6SDG7SDG8SDG9SDG11SDG15SDG16SDG17

Type: Toolkit

Effort: The Toolkit is comprised of modules and sessions that can be used to conduct a regional or national training.

Level: Beginner/Intermediate

Language(s): English 

Certificate: N/A

Price: Free 

 

You can access the toolkit by clicking the link below:

Toolkit link