Capacity Development Tools

This publication gives 1) overview of UNPSD, who is eligible and how to apply, and highlights key aspects of the selection process; 2) description and brief analysis of the successful practices from UNPSA winners from 2003 to 2011; 3) presents key findings on the positive impact that the UNPSA has on further promoting and sustaining innovation in government among its winners, as well as lessons learned on what makes innovation successful.

This guide provides practical tools and ideas on planning and implementing citizen engagement practices.