Capacity Development Tools

The online course describes the fundamental infrastructures that are required for the success of e-government development. An overview on the different information-related infrastructures that are fundamental to the implementation of e-government, such as e-record, portals, and e-payment are provided.
Available in Arabic, Romanian, Russian and Ukrainian

This learning material aims to provide a basic understanding of technologies supporting e-governance. It examines Ontologies and the Semantic Web in the context of electronic governance

This learning material is an introduction to electronic government (e-government). Our basic premise that the governments' use of Information and Communication Technology (ICT) is not an end in itself, certainly not a technical exercise, but a tool to achieve better government.

The aim of this learning material is to build a Community of Practice for developing, sharing, and applying concrete solutions for Electronic Governance, with particular focus on developing countries. The material will describe the rationale, objectives, activities and future directions of an example community site.

This online training course contributes to the knowledge and practices of local governance leaders and policy makers especially as they relate to managing equilibrium between centralized and decentralized systems; Responsiveness to people needs through participatory service delivery; Civic engagement, inclusiveness, partnerships and resource mobilization for poverty reduction and local level development; Building cohesive local level communities for a secure and peaceful environment; Developing institutional, structural arrangements, management systems and tools that work.

The purpose of this training material is to introduce students to fundamental concepts related to public property management.

This learning material aims to provide a basic understanding of technologies supporting e-governance. It examines Workflow and Business Process Management for Electronic Government.

This online training course is designed as a brief introduction to knowledge management (KM) and a guide to the implementation of KM projects in government organizations.

The UNPAN Online Training Centre delivers courses on various topics in public administration. The main objective of the UNPAN Training Centre is to increase the opportunities for government officials from all over the world to access training materials on e-government. They are provided free of charge.

• This online training course contributes to Strategic intelligence and networking; it elaborates on the inter-relationships between knowledge management, business intelligence, and competitive intelligence (in the context of social networking); it also elaborates on social/organizational network analysis and how it can be used to map knowledge flows and knowledge gaps in organizations.