Capacity Development Tools

La búsqueda de la calidad se fundamenta en un cambio de actitud que tiene que darse en toda la organización y que va desde el empleado del nivel más elemental hasta el empleado del máximo nivel jerárquico; todos deben comprender que lo que hacen se debe a la calidad. Este curso se convierte en un primer paso para iniciar las actitudes necesarias para implementar procesos de cambio organizacional, partiendo de un proceso de concientización profunda sobre lo que significa la calidad total, el compromiso que de ellos se espera y del apoyo sustantivo de toda la organización para el éxito de…

This course aims to enhance the capacity of Human Resources Managers in the Public Service in Africa and to contribute to the improvement of analysis and formulation of effective human resource development policies and strategies as part of public service transformation in African countries.

This course discusses high-level concerns on e-government sustainable development. It includes various policies, laws and regulations that help to facilitate e-government development

This course describes the fundamental infrastructures that are required for the success of e-government development. An overview on the different information-related infrastructures that are fundamental to the implementation of e-government, such as e-record, portals, and e-payment are provided.

This course provides background knowledge on the basic concepts of ICT development and e-government. It gives an overview of the evolution of IT, its content and its applications, with particular reference to e-government.

The online course provides background knowledge on the basic concepts of ICT development and e-government. It gives an overview of the evolution of IT, its content and its applications, with particular reference to e-government.
Available in Arabic, Romanian, Russian and Ukrainian

This online training course highlights the value of e-government interoperability and the steps required to achieve effective interoperability. It also answers some of the fundamental questions, such as 'who should be involved in e-Government Interoperability projects'; 'why a Government Interoperability Framework (GIF) should be developed'; 'how GIFs are produced and revised'; and 'what the key factors are for the successful development and operationalization of a GIF'.

This online learning material aims to provide a basic understanding of e-governance strategies and teaches how an effective strategic plan can be developed through a process. Important elements of the strategic plans of some e-governance leaders are also discussed as case studies.

This online module discusses organizational transformation in the context of electronic governance. It starts by explaining change management in large organizations such as government agencies, new public management, strategic and performance management, business process reengineering, and the role of good practice program management when implementing IT strategy. Finally, the importance of ICT governance is explained as an enabler of organizational change.

The online training course discusses high-level concerns on e-government sustainable development. It includes various policies, laws and regulations that help to facilitate e-government development, so that a government can achieve e-government milestones in a relatively short period of time.
Available in Arabic, Romanian, Russian and Ukrainian